PLM works very hard at maintaining our reputation to settle claims in a timely manner, with fair and equitable settlements. Our experienced claims staff is here to help when the need arises. No one looks forward to having a loss, but should one occur, we want our insureds to feel secure knowing that we are here to assist them.

All claims are supervised directly by PLM's Home Office staff. Upon notification of a loss, PLM's claim representative will contact the insured within 24 hours to confirm receipt. If necessary, we will assign a local independent adjuster in the insured's area for immediate handling. We use only experienced adjusters with knowledge of the type of claim being presented and who are familiar with the insured's area.

The next day we send an acknowledgement letter including the name, address and phone number of the local adjuster to both the insured and the broker. We will also include the name of PLM's Home Office examiner assigned to the particular claim, should you need to contact them.

In this day and age, few insurance companies stand by their insureds like PLM. We pay attention to the needs of our insureds, and when a claim is settled, we ask insureds to rate our performance. The reply is taken very seriously. Should we have a dissatisfied insured, we will look into the handling of the claim and react upon when necessary.

Each year our results are measured to insure the finest claim service available is being delivered to our customers. In fact, our best advertisements are policyholders with past claims experience. Our customers tell us year after year that not only were they "satisfied", but they were "very satisfied" with PLM's handling of their claim.